Delivery

All orders within the UK will be sent to you by Royal Mail, by either Tracked Delivery (2-3 days delivery time) , Parcel Force or Special Delivery.

Deliveries outside the UK sent by the means we consider most appropriate with regard to cost and delivery time.

Free delivery is subject to conditions and only applies to orders delivered within the UK.

Delivery charges will be confirmed at the time of ordering.

Parcel Force and Special delivery methods require an authorised person at the delivery address to sign for the package. Tracked deliveries do not require a signature but are tracked all the way. We do not take responsibility for late delivery due to factors outside our control (e.g. postal delays). You will receive an e-mail notification of shipment from us. Stock permitting, all orders are usually despatched within 48 hours of being accepted. Some customised or personalised items may have a longer delivery time. Where an item is required by a specific date this must be made clear at the time of ordering.

Goods ordered for delivery outside the UK may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.

Risk of loss and damage of products passes to you on the date when the products are delivered to the delivery company (Royal Mail for deliveries within the UK or the shipping company for deliveries outside the UK).

All prices are shown in Pound Sterling and include VAT.

Returns and Refunds

Non-personalised orders can be returned (for a refund) within 14 days of receipt but before the wedding date stated on the order form, provided the item and presentation packaging is returned unmarked and undamaged.

Items that are requested to be returned after 14 days are at the discretion of the company and a 10% administration fee will be charged.

Personalised items are not returnable and the fees paid for personalised items are not refundable.

Unfortunately earrings for pierced ears cannot be returned due to Health and Hygiene regulations. The same applies to sets which contain earrings for pierced ears.

Approved returns within the UK must be sent via Royal Mail by Recorded Delivery and the shipping charges must be paid by you. Approved returns outside the UK must be returned via the same method they were sent and the shipping charges must be paid by you. We recommend pre-approved returns are sent in the same packaging in which they were delivered to you.

Refunds for approved returns will be provided to you by cheque or credit card. Postage, packaging, or any other shipping fees are not refundable unless the item is being returned because it is faulty.

To return any products to us, please clearly mark whether you would like a refund or exchange. Pack the items together with your invoice / receipt and send it to the address shown on the Contact Us page of this Site. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Please send returned items to Olivier Laudus Design Limited, 192 Archway Road, London N6 5BB.